Support information for LU SANIMAR TRAVEL. If this page does not cover your case, email info.lusanimar@gmail.com and a person will read it.
Enter a destination, your dates and the number of guests and rooms. A search queries live supplier systems, so it can legitimately take 30 to 55 seconds. Results are starting nightly rates for those dates. If a destination returns nothing, there is genuinely no inventory offered for those dates.
Explore shows curated stays with an indicative price captured from an earlier verified search, labelled as such. Opening a property runs a fresh live check, so the price and cancellation terms shown before committing are the current ones.
Hotel reservations are completed by the team rather than instantly online, so written confirmation and the supplier reference arrive by email. For flights, a booking reference lets you follow ticketing status on the booking status page.
Whether a booking can be cancelled or refunded is set by the airline, hotel or supplier holding the reservation. The full policy, including how to raise a request, is on the Refund Policy page.
RANIA AI gives visa guidance with a link to the issuing authority. Requirements change without notice, so confirm with the relevant embassy or immigration authority before travelling.
Email: info.lusanimar@gmail.com. Location: Dili, Timor-Leste.
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